Frequently Asked Questions
I am trying to send a text message (SMS) to the 19 donation number and it’s not sending. How do I fix this? Do I get any confirmation that my SMS donation has been received?
If your text message (SMS) was received you will receive a text message reply with ‘Thanks for your gift’ in it – this is confirmation that your SMS was received.
If you do not get this response, or you get an error message stating the number is unavailable/insufficient funds/message not sent etc., this happens when you do not have premium services enabled on your phone. To fix this, call your phone carrier (e.g., Telstra or Vodafone) and ask them if they offer this service and to enable premium services. When your carrier has confirmed that premium services are enabled please try texting again.
Please note that the Text to Donate service is only available to Telstra and Vodafone users. Optus does not provide this service.
How much does it cost to donate?
Donations are $5.00 per SMS you send.
How do I pay?
The $5.00 donation will appear on your mobile phone bill.
Is my donation tax deductible?
Yes. Catherine Hamlin Fistula Foundation has Deductible Gift Recipient (DGR) status, so $5.00 donations made via SMS are tax deductible.
How do I get my tax receipt for my donation?
The return SMS that you receive upon making your donation is your receipt. Keep this for tax purposes. If you lose your text receipt, you’ll need to contact us and we will assist in re-issuing your receipt.
How much of my $5.00 donation goes to the charity?
100% of your donation goes to Catherine Hamlin Fistula Foundation. All participating telecommunications companies have waived all fees for the use of this service.
Is this a subscription service?
No, each SMS donation you send is a one-off charge. There are no ongoing charges associated with this service.
I don’t have a mobile phone, only a landline. Can I still donate?
Please call us on 02 9440 7001 to make your donation.
I have a question that I can’t find an answer for in these FAQs. Who can I call to ask?
You can call the Ansible helpline on 1300 783 035.Click here for full Term and Conditions